Where does my coffee come from?
Each of our blends includes our Gorongosa green bean, grown by farmers on Mount Gorongosa, in Gorongosa National Park, Mozambique. The rest of our beans are sourced from multiple countries in Sub-Saharan Africa including Rwanda, Ethiopia and the Democractic Republic of the Congo.
Is your coffee fair trade?
We are aiming to formally get Fair Trade certification for our Gorongosa green bean by late next year. If you’d like to learn more about how we compensate our farmers on Mount Gorongosa, please drop us a line at email@example.com.
Do you ship whole bean or ground coffee?
Both! You can choose at checkout.
When is my coffee roasted?
We roast every Wednesday! That means your coffee is roasted shortly after you place your order and within one week of arriving at your doorstep.
Do you offer decaf coffee?
We don’t yet have the processing facilities in Mozambique to be able to produce decaf coffee, but it’s one of our goals for next year!
How can I track my order?
We don’t yet offer tracking on your shipment, but hope to get this set up soon. Once you place your order, however, you should get a confirmation email as soon as it’s shipped, including an estimated delivery date. If on the off-chance your shipment doesn’t arrive, just reach out and we’ll get it sorted!
Can I cancel my order?
Because our coffee beans are roasted-to-order, there’s a small window for us to cancel your order -- but we’ll do our best to help you out if you email us at firstname.lastname@example.org.
How can I update my account information?
We can help! Just email us at email@example.com and let us know what you’d like us to update.
Do you accept returns?
Because coffee is perishable, we don’t accept returns. However, we do believe in our coffee and want every customer to be happy with their cup! If your shipment is damaged or you have a concern about your coffee order, email us at firstname.lastname@example.org within 30 days of your order date and we’ll send out a replacement in no time!
Which products do you ship?
All of our blends are available as 12 oz or 5 lb bags of coffee.
When will my order ship?
Your order will ship within two days of roasting and six business days of ordering, as we roast depending on the frequency and magnitude of orders.
How quickly will my order get to me?
Most U.S. orders arrive within 4-7 days of placing your order. Internationally, arrival time varies by country. If you’d like to know more, email us! email@example.com.
Where do you ship to?
We currently ship to all fifty states in the U.S. Starting in January 2020, we'll ship internationally as well!
Do you ship internationally?
We will begin to ship internationally in January 2020!
What shipping carrier do you use?
We ship all coffee with USPS. In the U.S. we use USPS 2-day Priority Shipping. Internationally, USPS Priority Shipping takes between 6-10 days, depending on the country.
How much does shipping cost?
If you order within the domestic U.S., shipping is free! All rates will display at checkout, but feel free to email us at firstname.lastname@example.org if you’d like to know more.
Can I expedite my order?
Not yet, but soon! We’re working on it.
What happens if my package never shows?
Let us know! We’re still getting our systems sorted, so please do shoot us an email at email@example.com if you ever have an issue with your order.
Can I place a wholesale order?
Please do! Email firstname.lastname@example.org to place a wholesale order.
Can I find your coffee in stores?
Right now you can find us in the Zoo Boise gift shop! We’re in the process of expanding to more Zoos and retail locations across the country. If you know a shop local to you that might be interested in sharing the Gorongosa story by selling our coffee, please drop us a line at email@example.com. Bonus points if you know someone you could connect us with! :) We’re looking to expand our reach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover, JCB), as well as PayPal, Apple Pay, Google Pay, Diners Club and Shopify Pay. For payment questions regarding wholesale orders, please email firstname.lastname@example.org.
Are you a nonprofit?
Are you a nonprofit?
We are an LLC and with a single shareholder, the Gorongosa Trust, which is the trust that funds conservation and human development initiatives in Gorongosa National Park. That means, 100% of our profits funnel straight back into helping make the park sustainable!
What is your relationship with Gorongosa National Park?
Gorongosa National Park cannot sustain itself solely on donations and tourism. Gorongosa Coffee provides a key sustainable finance mechanism for Gorongosa National Park, buying coffee grown by local farmers and then selling the coffee internationally and sending all the profits back to the Gorongosa Trust to support economic, education, health and environmental initiatives in and around Gorongosa National Park.